We will process your replacement item at most within 5/10 working days of receiving your parcel (stock permitting).
If you have requested an exchange, sometimes this can take a little longer if we need to source your requested item from one of our stores, so please do be patient!
If we can't send your requested replacement item, we will refund the amount you paid back to the original method of payments. We can only exchange an item for stock we currently have available in our stores or online, but we can't put aside stock in advance for en exchange.
If you need an exchange urgently, we recommend placing a new order for the item you need and returning the unwanted item for a refund.
If any item you receive is faulty or damaged,please use the free returns service " UK only " and pop your items back in the post along with your completed returns form. ensuring all details of the product and the reason for the return are noted, and whether you require a refund or a replacement are noted on your return form. You will have 28 days from receipt of the faulty item to return it to us according to our instruction.
Please note: The returned goods are your responsibility until they reach us.
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods in event of loss or damage, in transit to us.
Irregular Choice México
Calle Tabasco #259 A
Col. Roma Norte